Shipping policy
At Petvara, we aim to make shipping clear and easy to understand. Please review the information below before placing your order.
Where We Ship
Petvara currently ships to the 48 contiguous United States only.
At this time, we do not ship to Alaska, Hawaii, U.S. territories, or APO/FPO/DPO addresses.
Shipping Cost
We offer free tracked shipping on all orders.
Order Processing
Orders are typically processed within 1–2 business days after they are placed.
Business days do not include weekends or public holidays.
Once your order has been processed and shipped, you will receive tracking information when available.
Estimated Delivery Time
Estimated delivery is 8–15 business days after order processing.
This means the estimated timeline consists of:
- 1–2 business days for order processing
- 8–15 business days for estimated delivery after processing
Delivery times are estimates and are not guaranteed. Actual delivery times may vary due to the carrier, weather, holidays, high shipping volumes, destination, or other events outside our reasonable control.
Order Tracking
Tracked shipping is included with all orders.
Once tracking information is available, it will be sent to the email address provided at checkout. Tracking updates are controlled by the shipping carrier and may not appear immediately after a shipping label is created.
Customers are responsible for providing a complete and accurate email address at checkout so they can receive order and tracking updates.
Separate Shipments
Some orders may arrive in more than one package. This can happen when items are processed or shipped separately.
If your order is sent in multiple packages, each package may have separate tracking information and may arrive on different days.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before submitting your order. If you notice an error, contact us as soon as possible at support@shoppetvara.com.
We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
Petvara is not responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer. We will still make reasonable efforts to help where possible.
Delayed Orders
If your order has not arrived within the estimated delivery window, please:
- Review your tracking information for the latest carrier update.
- Check that the shipping address used at checkout was correct.
- Contact us at support@shoppetvara.com with your order number.
We will review the available order and tracking information and help determine the appropriate next steps.
Please note that delays caused by carriers, severe weather, holidays, customs processes where applicable, or other events outside our reasonable control may affect delivery times.
Lost, Missing, or Delivery-Issue Orders
If you believe your package has been lost, is missing, or has another delivery issue, contact us at support@shoppetvara.com with your order number and a description of the issue.
We may ask you to confirm your shipping details or provide other information needed to review the shipment.
Each case will be reviewed based on the available tracking information, carrier updates, and order details.
Delivered but Not Received
If tracking shows that your package was delivered but you cannot find it, please:
- Check around the delivery location
- Check with other members of your household
- Check with neighbours, building staff, or property management where applicable
- Review the tracking details for any delivery notes
If the package is still missing, contact us at support@shoppetvara.com so we can review the available information with you.
Questions About Shipping
For questions about an order or shipment, contact:
Email: support@shoppetvara.com
Phone: +1 (289) 625-7500
Please include your order number when contacting us about an existing order.